About notifications

See what Smaply notifies you about, where those notifications appear, and what you can and can't change.

Smaply keeps you up to date through two channels: in-app notifications you open from the notification bell at the top-right of the app, and email. Email goes out for invitations only. Everything else stays in-app.

What Smaply notifies you about

Smaply notifies you on three kinds of activity. General comments and edits don't trigger a notification, so your list stays focused on things that involve you directly.

Trigger	Where it shows up
Someone @mentions you in a comment	In-app only
You're invited to a journey map, workspace, or account	In-app and email
Something is shared with you, or you're granted access	In-app only

@mentions live inside card comments, and anyone who can comment can be mentioned, including Viewers. To learn how mentioning works, see How to comment on a card.

Where notifications appear

Open the notification bell at the top-right of the app to see your in-app notifications. The panel sorts them across three tabs:

• All - Every notification, newest first.

• @Mentions - Only comments where someone mentioned you.

• Shared with me - Maps, workspaces, and accounts you've been given access to.

Notification panel, empty state

Invitations are the only activity that also reaches you by email, so you'll see an invite both here and in your inbox. For accepting one, see How to join by invitation.

What you can't configure

Notification preferences aren't adjustable. You can't turn individual notifications on or off, change which activity triggers them, or switch email on for anything beyond invitations.

Related topics

How to comment on a card

Add comments and @mention teammates so they get notified.

How to invite users

Add people at the account, workspace, or journey map level and pick their role.

How to join by invitation

The recipient side: accepting an invite from the email or from your notifications.