How to cancel subscription

Cancel your paid subscription, return to the free plan at the end of the billing cycle, and see what access you keep.

Cancel a paid plan at any time from Account settings. Your account stays active on its current plan until the end of the billing cycle, then moves to the free plan. You are not billed again.

Prerequisites

You need Admin permissions at the account level. Cancellation is done in Account settings.

Cancel your subscription

1

Open Account settings

Click your account name at the top of the left sidebar, then open Account settings.

2

Click Cancel subscription

Find your current plan and click Cancel subscription.

3

Confirm the cancellation

Type CANCEL to confirm, then submit. Your plan stays active until the end of the current billing cycle.

What happens after you cancel

• Your account returns to the free plan at the end of the billing cycle, and you are not charged again.

• Free-plan limits apply again (for example, up to 10 journey maps and personas, and a single personal workspace). If you are over those limits, archive or remove content to fit.

• Cancelling does not delete your data. If you want to remove your account and its data entirely, see How to delete your account instead.

Changed your mind? You can upgrade again at any time, before or after the downgrade takes effect.

Related topics

How to upgrade or downgrade

Move to a paid plan or change tiers, and adjust your seats.

How to delete your account

Permanently remove your account and its data, instead of just cancelling.

What is included in each plan

See what the free plan includes once your subscription ends.