How to delete your account

Permanently delete your Smaply account. This cannot be undone and deleted data cannot be restored.

Deleting your account permanently removes it and all of its data. Use this when you want to remove your account entirely, not just stop paying.

This action cannot be undone. Once your account is deleted, its data cannot be restored. If you only want to stop paying, cancel your subscription instead, which keeps your data on the free plan.

Prerequisites

You need Admin permissions at the account level. Deletion is done in Account settings.

Before you delete

• Export anything you want to keep first. You can export journey maps as PDF and share or export your personas.

• If others share the account, deleting it removes access for everyone, not just you.

Delete your account

1

Open Account settings

Click your account name at the top of the left sidebar, then open Account settings.

2

Choose Delete account

Find the Delete account option in Account settings.

3

Confirm with your account name

To make sure the deletion is deliberate, enter your account name when prompted, then confirm. This permanently deletes the account and its data.

Related topics

How to cancel subscription

Stop paying and return to the free plan without deleting your data.

How to upgrade or downgrade

Change your plan or seat count.

How to export a journey map as PDF

Save a copy of your work before you delete the account.