> For the complete documentation index, see [llms.txt](https://helpdesk.smaply.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdesk.smaply.app/account-and-team/billing-and-plans/how-to-delete-your-account.md).

# How to delete your account

Deleting your account permanently removes it and all of its data. Use this when you want to remove your account entirely, not just stop paying.

{% hint style="danger" %}
**This action cannot be undone.** Once your account is deleted, its data cannot be restored. If you only want to stop paying, [cancel your subscription](/account-and-team/billing-and-plans/how-to-cancel-subscription.md) instead, which keeps your data on the free plan.
{% endhint %}

{% hint style="warning" icon="list-check" %}

#### Prerequisites

You need Admin permissions at the account level. Deletion is done in Account settings.
{% endhint %}

#### Before you delete

* Export anything you want to keep first. You can [export journey maps as PDF](/sharing-and-exporting/how-to-export-a-journey-map-as-pdf.md) and share or export your personas.
* If others share the account, deleting it removes access for everyone, not just you.

#### Delete your account

{% stepper %}
{% step %}
**Open Account settings**

Click your account name at the top of the left sidebar, then open **Account settings**.
{% endstep %}

{% step %}
**Choose Delete account**

Find the **Delete account** option in Account settings.
{% endstep %}

{% step %}
**Confirm with your account name**

To make sure the deletion is deliberate, enter your account name when prompted, then confirm. This permanently deletes the account and its data.
{% endstep %}
{% endstepper %}

#### Related topics

<table data-column-title-hidden data-view="cards"><thead><tr><th>Article</th><th>What it covers</th><th data-hidden data-card-target data-type="content-ref">Target</th></tr></thead><tbody><tr><td><strong>How to cancel subscription</strong></td><td>Stop paying and return to the free plan without deleting your data.</td><td><a href="/pages/BHqxD9SHNtz0JUwI2opo">/pages/BHqxD9SHNtz0JUwI2opo</a></td></tr><tr><td><strong>How to upgrade or downgrade</strong></td><td>Change your plan or seat count.</td><td><a href="/pages/0SirL7EgmpC7vVsowZHs">/pages/0SirL7EgmpC7vVsowZHs</a></td></tr><tr><td><strong>How to export a journey map as PDF</strong></td><td>Save a copy of your work before you delete the account.</td><td><a href="/pages/bFw8ZAfXKB40zpzNx0GL">/pages/bFw8ZAfXKB40zpzNx0GL</a></td></tr></tbody></table>


---

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