# Journey creation with Smaply AI

When creating a new journey map you now have the option to do so with AI. This feature is available for all paid plans, and in the 14-day free trial.

Follow the steps below where the creation of a journey map with Smaply AI is described, or watch this video with Marc Stickdorn to see how it works.

{% embed url="<https://www.youtube.com/watch?v=39-WxZLf004>" %}

### Step by step guide

1. Go to your dashboard and create a new journey map.
2. This will lead you to a field where you can enter the general description of the journey map you would like to create. There also are some examples to try out.

<figure><img src="https://1197101183-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2For99xDEElfps9uMDY60K%2Fuploads%2FHrBIDhXeZFDWZ7gm6E77%2FScreenshot%202025-09-29%20at%2014.35.42.png?alt=media&#x26;token=b0e2920a-42a4-410f-bc6a-166e964a7391" alt="" width="375"><figcaption></figcaption></figure>

3. In the next step you can refine your journey's name and description. By clicking the blue box in the lower left area of the screen another option for description styles opens up, that lets you change the focus of your journey map.

<figure><img src="https://1197101183-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2For99xDEElfps9uMDY60K%2Fuploads%2FAw8iuotjquiULWQFDx2F%2FScreenshot%202025-09-29%20at%2014.43.21.png?alt=media&#x26;token=9021f2c3-0bba-4446-9fc0-cfae3a6e291d" alt=""><figcaption></figcaption></figure>

4. Customize steps and stages in your journey. You can add, edit and change the order of steps and stages. It's also possible to add content by adding lanes. You have the option to select and deselect steps and stages, descriptions, emotion charts, storyboard images, channels and satisfaction sliders.*‍*

{% hint style="success" %}
Smaply AI understands multiple languages, but by default gives you an English journey map. To get results in your preferred language, for example German, try adding to the journey description prompt "Generate the content in German".
{% endhint %}

<figure><img src="https://1197101183-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2For99xDEElfps9uMDY60K%2Fuploads%2FSmATIFxBha1yQUqW77GR%2FScreenshot%202025-09-29%20at%2014.46.26.png?alt=media&#x26;token=ba6065e7-f72a-416d-9477-32ec26a14c71" alt=""><figcaption></figcaption></figure>

5. Smaply AI then creates a journey map that you can continue working with.

<figure><img src="https://1197101183-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2For99xDEElfps9uMDY60K%2Fuploads%2FjHOm7Wgpsl25EcbJO6wP%2FScreenshot%202025-09-29%20at%2014.50.35.png?alt=media&#x26;token=3f39fc78-3a90-4bc5-a2fb-2c8246904ecb" alt=""><figcaption></figcaption></figure>

### Disable AI for your account

If you'd rather not have this feature available, or your organization doesn't allow the use of AI you can simply disable it for your account.

Go to your Account settings, navigate to the tab "AI Features" and click the blue switch to disable it for your account.

<figure><img src="https://1197101183-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2For99xDEElfps9uMDY60K%2Fuploads%2FjsV2SVYy6n3W1779an4E%2FScreenshot%202025-09-30%20at%2015.12.03.png?alt=media&#x26;token=62f95972-b985-401f-82a0-bd57eb529f73" alt=""><figcaption></figcaption></figure>