> For the complete documentation index, see [llms.txt](https://helpdesk.smaply.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdesk.smaply.app/journey-maps.md). # Journey Maps - [Journey maps overview](https://helpdesk.smaply.app/journey-maps/journey-maps.md): Creating, structuring, and evolving journey maps in Smaply - [How to create a journey map](https://helpdesk.smaply.app/journey-maps/how-to-create-a-journey-map.md): Start a new journey map and build it your way, with Smaply AI, from scratch, or from a template. - [Cards](https://helpdesk.smaply.app/journey-maps/cards.md): All card types and how to use them in journey maps - [How to add and edit cards](https://helpdesk.smaply.app/journey-maps/cards/how-to-add-and-edit-cards.md): Add cards to a journey map, edit their content, and use the card details panel to manage tags, personas, and comments. - [How to use stage cards](https://helpdesk.smaply.app/journey-maps/cards/how-to-use-stage-cards.md): Label and organise the high-level phases of a customer experience, with each phase spanning the steps it covers. - [How to use text cards](https://helpdesk.smaply.app/journey-maps/cards/how-to-use-text-cards.md): Write narrative notes, descriptions, and explanations on a card, then format the text with bold, colour, alignment, lists, and your choice of font. - [How to use image cards](https://helpdesk.smaply.app/journey-maps/cards/how-to-use-image-cards.md): Add an image to a journey map, set how it sits in its card, and swap it out whenever you need a different visual. - [How to use slider cards](https://helpdesk.smaply.app/journey-maps/cards/how-to-use-slider-cards.md): Score a step on a journey map with a slider that sits between two labels you set, for sentiment, satisfaction, or any rating. - [How to use icon cards](https://helpdesk.smaply.app/journey-maps/cards/how-to-use-icon-cards.md): Show channels, a checklist, or a set of statuses on a card by picking an icon template and customising its icons. - [How to use embed cards](https://helpdesk.smaply.app/journey-maps/cards/how-to-use-embed-cards.md): Embed live content from Figma, Google Docs, Sheets, Slides, Miro, YouTube, and other sources onto a journey map by pasting a share link. - [How to use metric cards](https://helpdesk.smaply.app/journey-maps/cards/how-to-use-metric-cards.md): Show a live metric, like monthly signups or conversion rate, on a journey map, and set how it displays on each card. - [How to use planning cards](https://helpdesk.smaply.app/journey-maps/cards/how-to-use-planning-cards.md): Pull a live work item from a connected planning tool onto a journey map, so the step shows its real status and updates as the work moves. - [How to use portfolio item cards](https://helpdesk.smaply.app/journey-maps/cards/how-to-use-portfolio-item-cards.md): Show an opportunity, pain point, solution, or other portfolio item on a journey map, with its scores, priority, status, and assignee in view. - [How to use linked journey map cards](https://helpdesk.smaply.app/journey-maps/cards/how-to-use-linked-journey-map-cards.md): Link another journey map onto a card so you can see its summary and jump to it without leaving the map you're on. - [How to comment on a card](https://helpdesk.smaply.app/journey-maps/cards/how-to-comment-on-a-card.md): Discuss any card in context by posting comments from its details panel and @mentioning the teammates you want to pull in. - [Lanes and columns](https://helpdesk.smaply.app/journey-maps/lanes.md): Lanes (horizontal rows) and columns (vertical structure) form the grid that cards snap to in a journey map - [How to add and manage lanes](https://helpdesk.smaply.app/journey-maps/lanes/how-to-add-and-manage-lanes.md): Add the horizontal rows that structure a journey map, then rename, recolour, reorder, pin, duplicate, and delete them. - [How to add and manage columns](https://helpdesk.smaply.app/journey-maps/lanes/how-to-add-and-manage-columns.md): Add, move, and remove the columns of a journey map so its steps line up with the way your experience actually unfolds. - [How to use emotion chart lanes](https://helpdesk.smaply.app/journey-maps/lanes/how-to-use-emotion-chart-lanes.md): Plot how a persona feels at each step of a journey, set the sentiment scale, and chart one line per persona or custom group. - [How to use grid lanes](https://helpdesk.smaply.app/journey-maps/lanes/how-to-use-grid-lanes.md): Subdivide a lane into named rows that cross your journey's columns, for tables, channels, or matrix-style content. - [How to use flow lanes](https://helpdesk.smaply.app/journey-maps/lanes/how-to-use-flow-lanes.md): Map a process in a flow lane by drawing connector arrows between cards, with swimlanes, columns, and lines of interaction for service blueprints. - [How to use freeform lanes](https://helpdesk.smaply.app/journey-maps/lanes/how-to-use-freeform-lanes.md): Place cards anywhere on an open canvas and connect them with arrows, for whiteboard-style diagrams inside your journey map. - [How to use divider lanes](https://helpdesk.smaply.app/journey-maps/lanes/how-to-use-divider-lanes.md): Split a journey map into clear sections with a full-width labelled line, useful for service-blueprint lines like Line of Visibility. - [How to copy lanes across journey maps](https://helpdesk.smaply.app/journey-maps/lanes/how-to-copy-lanes-across-journey-maps.md): Copy a whole lane, cards and all, and paste it into any other journey map, even one in another workspace or account. - [Filters and views](https://helpdesk.smaply.app/journey-maps/filtering-and-views.md): Filter journey map content and save views for quick reuse - [How to filter a journey map](https://helpdesk.smaply.app/journey-maps/filtering-and-views/how-to-filter-a-journey-map.md): Narrow a journey map to the cards that matter by filtering on lanes, personas, tags, or portfolio items. - [How to save and apply a view](https://helpdesk.smaply.app/journey-maps/filtering-and-views/how-to-save-and-apply-a-view.md): Save a filter you use often as a named view, then reopen it on the journey map in one click. - [How to filter and save list views](https://helpdesk.smaply.app/journey-maps/filtering-and-views/how-to-filter-and-save-list-views.md): Filter a workspace list down to the items you care about, then save that filter as a named view you can favorite to your dashboard. - [How to bulk edit cards](https://helpdesk.smaply.app/journey-maps/how-to-bulk-edit-cards.md): Select several cards in a journey map at once and tag, recolour, style, assign personas, or delete them in a single action. - [How to bulk-edit journey maps in the list](https://helpdesk.smaply.app/journey-maps/how-to-bulk-edit-journey-maps-in-the-list.md): Select several journey maps from the dashboard list at once and tag, archive, or update them all in a single action. - [How to use enhanced paste](https://helpdesk.smaply.app/journey-maps/how-to-use-enhanced-paste.md): Paste tables, text, or images from Excel, Google Drive, Miro, or Mural straight into a journey map, where they land as cards across a lane. - [How to use version history](https://helpdesk.smaply.app/journey-maps/how-to-use-version-history.md): Open a journey map's earlier versions, preview any of them, and roll back to one without losing your current work. - [How to archive a journey map](https://helpdesk.smaply.app/journey-maps/how-to-archive-a-journey-map.md): Move a journey map out of your active list while keeping it recoverable, with the option to restore it from the workspace Archive section. - [Journey map keyboard shortcuts](https://helpdesk.smaply.app/journey-maps/journey-map-keyboard-shortcuts.md): Every keyboard shortcut for the journey map editor, with Mac and Windows keys side by side. --- # Agent Instructions This documentation is published with GitBook. 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