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How to lock a journey map

Freeze a journey map so nobody can change it while reviewers read and comment, then unlock it when you're done.

One confirmation freezes the map for everyone who has access, including you. One click hands editing back.

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If you're seeing an Editing locked banner while looking at a past version of a map, that's a temporary version preview, not a lock. See How to use version history.

Available on the Repository plan and above.

Prerequisites

Admin role at the journey map, workspace, or account level.

How to lock a journey map

1

Open the three-dot menu and select Lock journey

The menu item sits in two places:

  • In the journey maps list - On the map's row.

  • In the editor - Next to the map title in the top bar.

A journey maps list row with its three-dot menu open. The menu shows Manage access, Share link (view-only), Copy / Move, Lock journey with a padlock icon, and Archive.
Journey maps list > row menu
The journey map editor's three-dot menu next to the map title, showing Create a copy, Import from Excel, Export as JSON, Lock journey with a padlock icon, and Archive.
Editor > title menu
2

Confirm the lock

In the Lock journey map dialog, click Yes, lock this journey map.

The Lock journey map confirmation dialog. The body reads 'Everyone will get view-only access to this journey map until it is unlocked.' with buttons labelled No, cancel and Yes, lock this journey map.
Lock journey map confirmation

Locking from the editor reloads the map first. Either way, a dark banner appears under the top bar naming whoever locked it.

A dark full-width banner under the journey map editor's top bar, reading 'This journey is locked by [name]. You can navigate the map, but not edit it.'
Locked banner under the top bar

Locking works one map at a time. The bulk-edit bar in the journey maps list has no lock action.

What changes while a journey map is locked

A locked map stays in the journey maps list and stays open to everyone who had access. What goes away is editing. Comments keep working, so feedback carries on while the content stands still.

Blocked while locked

  • Editing card text, formatting and colours. The card toolbar no longer appears when you click a card.

  • Adding, duplicating and deleting cards, lanes and columns

  • Personas and card tags on cards

  • The journey information panel, which turns read-only

  • Renaming the map. The title still accepts typing, but the new name doesn't save.

  • Import from Excel and Archive, both greyed out in the title menu

  • Undo, redo and the pan tool in the zoom control

Still available

  • Comments on cards

  • Filter and Views

  • The History panel and the favourite star

  • Share, including Manage access and Share link (view-only)

  • Export, Create a copy and Export as JSON

Important: The lock applies to you too

Locking takes editing away from everyone who has access, including the person who locked it. Unlock the map before making changes yourself.

Double-clicking a card still opens its details panel, where the Add a comment box works as usual. Add a persona is disabled and there's no way to add card tags.

The card details panel on a locked journey map. The Add a persona field is greyed out, Card tags reads 'No card tags' with no add option, and Comments (1) shows a posted comment above an enabled Add a comment box.
Card details on a locked map

In the journey maps list, a padlock next to the map name marks a locked map.

A journey maps list row showing a padlock icon next to the map name, followed by the favourite star, a Healthy performance indicator, and the last-viewed time.
Journey maps list > locked row

How to unlock a journey map

Unlocking is one click with no confirmation. Open the same three-dot menu, on the map's row in the journey maps list or next to the title in the editor, and select Unlock journey. Everyone gets editing back straight away.

A locked map's row menu in the journey maps list, showing Manage access, Share link (view-only), Copy / Move, Unlock journey with an open-padlock icon, and a greyed-out Archive.
Journey maps list > row menu, locked
The editor's title menu on a locked map, showing Create a copy, a greyed-out Import from Excel, Export as JSON, Unlock journey with an open-padlock icon, and a greyed-out Archive.
Editor > title menu, locked

Archive is one of the actions that comes back, so unlock a map first if you want to archive it.

Related topics

How to archive a journey map

Take a map out of the active list. Locking keeps the map active and visible, archiving moves it aside.

How to use version history

Preview and restore an earlier version of a journey map, and what the Editing locked preview banner means.

How to comment on a card

Leave and reply to feedback on cards, which keeps working while a map is locked.

Access levels and permissions

What Admin, Editor, and Viewer can do, and how account, workspace, and map access decide who sees what.

PreviousActivity history
NextArchive a journey map

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