> For the complete documentation index, see [llms.txt](https://helpdesk.smaply.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdesk.smaply.app/journey-maps/lanes.md).

# Lanes and columns

Lanes are the horizontal rows of a journey map. Columns are the vertical structure. Together they form the grid that cards snap to. Different lane types support different kinds of content: text for narrative, emotion chart for sentiment, grid for multi-row organisation, divider for visual separation.

#### Why use lanes and columns

* Structure a journey into clear rows and steps, so readers can scan across time and down dimensions
* Match each row to its content with dedicated lane types for narrative, sentiment, matrices, and visual separation

#### In this section

* [**Add and manage lanes**](/journey-maps/lanes/how-to-add-and-manage-lanes.md) - Create, rename, reorder, pin, duplicate, and delete lanes (text is the default lane type).
* [**Add and manage columns**](/journey-maps/lanes/how-to-add-and-manage-columns.md) - Add, remove, and reorganise the columns of a journey map.
* [**Emotion chart lanes**](/journey-maps/lanes/how-to-use-emotion-chart-lanes.md) - Visualise the emotional journey with a sentiment scale.
* [**Grid lanes**](/journey-maps/lanes/how-to-use-grid-lanes.md) - Multi-row lanes for tables, channels, or matrices.
* [**Flow lanes**](/journey-maps/lanes/how-to-use-flow-lanes.md) - Draw connector arrows between cards to map a process or blueprint.
* [**Divider lanes**](/journey-maps/lanes/how-to-use-divider-lanes.md) - Visual separators between sections of a journey.


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