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How to use divider lanes

Split a journey map into clear sections with a full-width labelled line, useful for service-blueprint lines like Line of Visibility.

A divider lane draws a labelled horizontal line across the full width of a journey map, so you can visually separate one section from the next. It holds no cards. Add one the same way as any lane, from the + Add lane picker under BASIC LANES (see How to add and manage lanes), then label and style the line to suit.

A journey map editor with a full-width black horizontal line labelled Dividing lane running between a Process grid lane above and an Emotion chart lane below. The divider has its own three-dot menu on the far left where the other lanes show their titles.
A divider lane separating two sections of a journey map

Because a divider holds no cards, its lane menu is shorter than a standard lane's. The three-dot menu carries Pin lane, Edit divider, Duplicate lane below, Move lane up, Move lane down, and Delete lane, with no card or clipboard actions. Everything specific to a divider is set in the Edit divider lane modal.

How to label and style a divider lane

Open the divider lane's three-dot menu and click Edit divider to open the Edit divider lane modal.

The Edit divider lane modal with a Text field reading Dividing lane, a Text size control offering 18, 20, and 24 with 20 selected, a Line style control offering solid and dashed with solid selected, a Line weight control offering thin and thick with thick selected, a black Color swatch, and Cancel and Save buttons.
Edit divider lane

The modal holds everything that defines the divider:

  • Text - the label shown on the line. Leave it blank for a plain line, or name the section it marks, for example a service-blueprint Line of Visibility.

  • Text size - 18, 20, or 24.

  • Line style - solid or dashed.

  • Line weight - thin or thick.

  • Color - the colour of the line and its label, set from the colour picker.

Click Save to apply your changes, or Cancel to close the modal without changing the divider.

Related topics

How to add and manage lanes

Add a divider lane from the picker, then rename, reorder, pin, duplicate, or delete any lane.

How to use grid lanes

Organise a section into a multi-row matrix above or below a divider.

How to use emotion chart lanes

The other special lane type: visualise sentiment across the journey with an emotion line.

PreviousFlow lanesNextCopy lanes across maps

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