First steps in Smaply

This is an easy, click-by-click guide giving you orientation and showing you how to get started in Smaply.

Once you've logged into Smaply, you will land on your personal dashboard and get an overview of all your work.

Create your first journey map

Now it’s time to get started! Click on + New journey and create your first journey map in 5 simple steps!

1

Add steps

‍Start by adding steps to build the core of your journey map.

2

Add stages

Cluster your steps in stages for more structure. You can expand the cards to span multiple columns.

Steps and stages

3

Add an emotional journey

Emotion chart / Grid lane: Create an emotion chart to help empathize with your persona. You can move the emoticons by dragging and dropping.

Emotion chart

4

Create a storyboard

Images: Add images/screenshots or other artefacts to your journey map. It makes it easier to grasp and empathize, also then you have everything in one central place.

Storyboard

5

Add more lanes and columns

Add more lanes: Hover between lanes to add new lane types such as opportunities, linked journey maps, grids, and many more. Get more details on lanes, columns, and cards.

Add lanes

Congratulations on your first journey map! ‍🥳

Getting started is always the hardest part, and you did it! 🎉

Now, if you want to rename your journey map, add a description and tags, assign who is in charge, and select a Journey Performance Indicator, you can do so by clicking the journey info icon in the top right corner.

Journey information

You can find our Helpdesk in the dropdown of your user icon in the top right corner.

Helpdesk
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