User management

Admins can invite and manage users as Admin, Editor, or Viewer based on their access level:

Account Level

• Account admins can go to Account Settings > Manage Users to add users to the account.

• You find the account settings in the bottom of your dashboard navigation

Workspace Level

• Workspace admins (or higher) can invite users via Workspace Settings > Manage Users or Account Settings > Workspace > Manage Users.

Journey map level

• Journey map admins (or higher) can invite users via Manage Access > Manage Users or Account Settings > Workspace > Manage Users.

Understanding user seats

• A user is only counted toward your purchased user seat limit once they have accepted the invitation.

• Please mind that users invited to journey maps only are also counted towards the user seat limit.

• If a user has multiple access levels, only the highest level counts toward the user seat. For example, if you invite User A as an Admin in a workspace and as an Editor in the account, only the Admin role counts toward your user seat limit.