Card type: Link Journey Map

Turn a journey map repository into a hierarchy by linking the journey maps together

Smaply allows you to connect your journey maps using Link Journey Map cards. This helps you build hierarchies or networks of journeys, making it easier to manage and navigate complex experiences across different levels.

What is a Link Journey Map card?

The Link Journey Map card lets you link another journey map from the same workspace directly into the card.

Once linked, the card will display:

• The title of the journey

• Its description

• The performance indicator (if set)

• The assigned coordinator

How to use it

You can use Link Journey Map cards to:

• Create high-level, end-to-end journeys that reference more detailed sub-journeys

• Zoom into specific steps by linking a lower-level journey

• Build a network of journeys to better reflect complex service structures

This setup enables you to structure your journey maps more strategically — from broad overviews to detailed processes.

Example use case

Imagine you’re mapping an entire customer lifecycle. You can:

• Build a high-level journey to visualize the full end-to-end experience

• Link detailed journeys, like onboarding, support, or renewal, into individual steps

• Allow different teams to manage sub-journeys, while keeping them connected at the top level

Want to learn more about journey hierarchies and how to manage them? Check out our blog article on journey management using hierarchies.